Do you want to work in the medical field but feel like you are more of a behind the scenes type person as opposed to the one working on the patient? Are you super organized and can handle a multitude of tasks efficiently? Can you consistently be polite to individuals, even when they are not being polite in return? If you were able to answer yes to each of these questions, then a career as an administrative medical assistant just may be the perfect occupational choice for you and InterCoast College can help you get started!
As an administrative medical assistant you will likely be responsible for providing customer service to each patient, along with their family members. You will also have to provide customer service to any staff member to which they give administrative support; in each of these capacities your ability to be confidential about the matter will be extremely important. In relation to this, administrative medical assistants will be required to be well-versed in the policies and procedures of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as the Joint Commission on Accreditation of Healthcare Organizations (JACHO); both of these will be used daily as you work with patients confidential medical information.
In your position as an administrative medical assistant you will be responsible for taking care of the main desk of your place of employment. You will take care of the medical billing and coding, the HIPAA requirements, general customer service, and the patients’ medical records. You may also be in charge of scheduling appointments, or of creating a template schedule for the doctor so that his or her day goes as smoothly as possible.
Of course, like with any other profession, your specific job duties as an administrative medical assistant will vary depending upon where you are employed. For instance, some administrative medical assistants are also trained as a CNA (Certified Nurse’s Assistant) and will perform job functions in both capacities. In some places of employment, administrative medical assistants are in charge of checking in patients, handling their insurance information, answering phone calls, receiving their payment information, asking questions regarding their doctor visit, gathering relevant medical history, and handling general office type functions.
In some instances, you may also be responsible for checking out patients when they are done seeing the doctor. If you have this responsibility then you will also be required to schedule follow-up appointments, handle any procedures or treatments that must be attended to, and access the patient’s medical records and add in the doctor’s notes from that day’s visit. Start today by requesting information from InterCoast Colleges and speak to one of their admission representatives to see how easy it is to get started.
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