Are you interested in working as a hospitality manager in the state of Texas? If so, you have come to the right place! In this article, we will discuss what a hospitality manager does and the education you will need to get a job as a hospitality manager in Texas. We will also explore salary and job growth information.
What Does a Hospitality Manager Do?
In this article, we will focus on hospitality management jobs in hotels and resorts. However, after receiving your hospitality management education you may decide to look for opportunities in restaurants, the area of special events, country clubs, and other hospitality venues, instead. One of hospitality management’s many strengths is that it is a multifaceted field with many different areas of opportunity.
Hospitality managers who work in hotel management have a wide variety of duties. They must keep a careful record of the money the hotel makes; provide answers to guest questions regarding the hotel’s services and policies; ensure that all the establishment’s standards with regard to housekeeping, décor, and guest services are satisfied; carry out inspection of hotel grounds, public areas, and guest rooms in order to ensure standards of cleanliness and appearance are met; set hotel budgets and room rates; carry out fund allocation to the hotel’s various departments; approve all expenditures; carry out front office activity coordination, and problem resolution; ensure guest happiness through ensuring the proper running of the hotel and monitoring the performance of staff; and train, hire, interview, and occasionally dismiss members of staff. There are many different kinds of hospitality managers in hotels, including general managers, convention service managers, front-office managers, and revenue managers.
More than half of all hotel managers work in hotels and motels. Other hotel managers work in resorts, bed and breakfasts, casinos, inns, recreational camps and recreational vehicle (RV) camps, and youth hostels. Hotel managers usually work on a full-time basis. It is common to be required to work on weekends, holidays, and evening and/or night hours.
Hospitality managers working in food services work in fine-dining and other restaurants, as well as chains and franchises (such as fast food). Some food service managers are self-employed. Hospitality managers working in food service establishments are responsible for many different duties. They must carry out inspection of work areas, equipment, and supplies; ensure the quality of overall food presentation; oversee portion sizes and food preparation; order supplies, equipment, and food and beverages; hire and occasionally dismiss employees; train and oversee employees; ensure that the establishment’s employees fully comply with food safety and health standards; carefully manage payroll records and the establishment’s overall budget; assign duties to staff, and set staff hours and schedules; properly address service and food quality complaints; and set customer service and personnel performance standards. Hospitality managers working in food service usually work on a full-time basis, and often work very long hours (in excess of 40 hours per week). Professionals in this field are often required to work on holidays, weekends, and evenings. Working as a manager in food service tends to be quite stressful and hectic.
What Qualities Do I Need to Succeed as a Hospitality Manager?
Many specific personal qualities are needed for success in the field of hospitality management. Let’s discuss some of these qualities below:
• Advanced leadership skills: Hospitality managers must be able to lead their staff and ensure that everyone carries out his or her job to the highest standards.
• Ability to pay close and consistent attention to detail: Hospitality managers must always have an eagle eye for detail, in order to ensure that nothing slips through the net.
• Well-developed business skills: Hospitality managers must have well-developed business and administration skills in order to effectively and successfully do their jobs.
• Outstanding customer service skills: Hospitality managers must have highly developed customer service skills in order to maintain the required level of professionalism and ensure the continued success of the establishment. You will always need to maintain a friendly, upbeat demeanor with customers.
• Strong organizational skills: Hospitality mangers need strong organizational skills in order to ensure the smooth and successful running of the establishments for which they work.
• A “thick skin”: Being emotionally resilient, or having a “thick skin,” is important as a hospitality manager, as you will probably have to deal with customer/guest complaints (both reasonable and unreasonable) on a daily basis.
• Ability to think quickly and “on your feet”: The ability to think quickly and “on your feet” is very important as a hospitality manager.
• Excellent time-management skills: As being a hospitality manager is such a fast-paced and often hectic job, good time-management skills are essential.
• Excellent problem-solving abilities: Hospitality managers have to call on their excellent problem-solving skills every day of their working lives.
• Outstanding interpersonal skills: Excellent interpersonal skills are absolutely crucial to a successful career as a hospitality manager.
• Finely-tuned communication skills (speaking and active listening): Outstanding communication (active listening and speaking) skills are needed for a successful career in hospitality management.
• A positive attitude: Having a positive attitude is very important in hospitality management.
• Physical stamina (this is especially the case in the food service industry): Physical stamina is especially crucial as a restaurant manager, as fast-paced running around the restaurant dealing with customers is a common occurrence.
• Ability to readily and effectively cope with stress (this is especially important in the food service industry)
• Willingness to work long hours whenever necessary, on a frequent basis: Hotel managers are often on-call even when not on duty, and restaurant managers are required to work extremely long hours on a frequent basis. In order to succeed as a hospitality manager, you really need to love and enjoy your job. You also need to be good at “switching off” when you are off duty, so that you can really enjoy your leisure time and gear up for the next long shift.
Before seeking an education in the field of hospitality management in Texas, you must first have a high school diploma or equivalent. It is also advisable to have some experience in hospitality, or to gain experience in the field very soon.
Education in hospitality management in Texas includes programs at the associate’s degree, bachelor’s degree, master’s degree, doctoral degree, and certificate levels. Programs can be found at both community colleges and universities in the state. You should be aware that the majority of employers require at least an associate’s degree, in addition to hospitality experience. Larger employers are the more likely than smaller ones to require a bachelor’s degree. Associate’s degrees are usually two years in duration, while bachelor’s degrees are usually four years in length.
Educational programs in this field usually provide both classroom lectures and on-the-job training (co-op or internship programs). Examples of subjects typically studied in hospitality management educational programs include marketing, management information systems, culinary arts, cost control, hospitality law, hotel administration, accounting, labor supervision, computer training, hotel maintenance, housekeeping, food and beverage management, and management skills.
It is becoming more common for hotels (especially those belonging to larger chains) to ask for applicants to have special, additional certification. There several different kinds of certification available for professionals who work in hotels, including the Certified Hotel Administrator (CHA) certificate, which is administered by the American Hotel and Lodging Educational Institute. The Certified Hotel Administrator (CHA) certificate is considered to be a very influential and prestigious one in the industry. It is especially common for applicants to general manager positions to be required to have this certification. Your certificate must be renewed once every five years. The American Hotel and Lodging Educational Institute offers several other certifications, as well.
If you are still in high school, you can take the HTMP (Hospitality and Tourism Management Program) through the American Hotel and Lodging Educational Institute. This is a two-year program that is taken while one is still in high school, and ties in with the American high school curriculum standards. Successful completion of the HTMP program leads to the Certified Hospitality & Tourism Management Professional certificate. This is a wonderful foundation and background for students hoping to enroll in a community college or university hospitality management program after high school. In addition to its coursework and other required components, the HTMP program also hosts an annual International Competition in Orlando, Florida that students can take part in. This competition is held over two days, and involves hospitality industry job scenarios that often occur in the real world. Completing the HTMP program and having the opportunity to participate in the International Competition in Orlando, Florida will give you the opportunity to develop and utilize skills which will be invaluable in your future career.
If you want to work in food service management, you may find it useful to earn the Foodservice Management Professional (FMP) certificate from the National Restaurant Association Educational Foundation. In order to earn this certificate, you will need to successfully complete the required coursework, have the experience that is specifically required, and pass a written examination.
A hospitality manger’s typical day depends on his or her specific workplace, as well as his or her specific job title. However, it is possible to list some of the most common tasks that tend to be involved in a hospitality manager’s day. Let’s first go through some of the most common tasks in the day of a general hotel manager:
• Meeting with assistant manager(s), to discuss the numbers of the previous night in addition to client complaints that need to be resolved.
• Giving orders to deal with guest complaints (an example of this might be providing complimentary food or services to make a guest who has complained happy and satisfied)
• Making business phone calls
• Writing and sending business emails
• Scheduling meetings
• Supervising other managers and staff
• Attending and leading staff meetings (for example, addressing housekeeping meetings and providing instructions and information on new procedures)
• Mingling with guests
• Being on call even during off-duty hours, in case of an emergency of some sort
What about a restaurant manager? We have listed some of the most common tasks in the day of a restaurant manager here:
• Ordering supplies
• Buying last-minute office supplies and other supplies, such as menu paper
• Procuring and overseeing equipment repairs
• Always being prepared for the possible necessity of working extra hours
• Communicating with staff
• Supervising staff
• Keeping abreast with, and overseeing, building maintenance and landscaping
• General administrative work
• Bill paying
• Ensuring all equipment is always in working order
• Preparing for meal service
• Working the meal service
• Addressing customer complaints
• Printing menus
• Reviewing details with the chef
• Meeting with bar manager
• Making sure the floor is set up correctly
In the United States as a whole, the median annual salary for hospitality managers who work in lodging (including hotel) management is $49,720. However, it should be noted that salaries of general hotel managers in larger hotels are generally higher than this, sometimes much higher. Hospitality managers who work in food service/restaurant management have a median annual salary of $48,690.
In Texas, the median salaries for hotel managers and for restaurant/food service managers vary from city to city and town to town. Like in most other industries, salaries in this field tend to be higher in large cities than small towns or rural areas. In Houston, Texas, the median salary for hotel manager positions on Indeed.com is $64,000, while the median salary for restaurant manager positions in Houston, Texas on the same site is $46,000.
Hospitality management is growing at a rate equal to the average of all other occupations. Hospitality management work in hotels is growing at a slightly faster pace than hospitality management work in restaurants/food service.